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Terms and Conditions

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed through our online shop.

2. Contracting parties, conclusion of contract

The purchase agreement is concluded with Drachensilber, owner Kerstin Weber.

The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. By clicking the order button, you submit a binding order for the goods contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit it.

The point at which the contract with us comes into effect depends on the payment method you have chosen:

prepayment
We will accept your order by sending a confirmation email within two days, in which we will provide you with our bank details.

credit card
By submitting your order, you simultaneously transmit your credit card details to us. After verifying your identity as the legitimate cardholder, we will request your credit card company to initiate the payment transaction, thereby accepting your offer.

PayPal, PayPal Express
During the order process, you will be redirected to the PayPal website. There you can enter your payment details and confirm the payment instruction to PayPal. After you place your order in our shop, we request PayPal to initiate the payment transaction, thereby accepting your offer.

Immediately
After submitting your order, you will be redirected to the website of the online payment provider Sofort GmbH, where you will confirm the payment instruction. This concludes the contract with us.

3. Contract language, contract text storage
The language available for concluding the contract is German.

We save the contract text and send you the order details and our terms and conditions by email. For security reasons, the contract text is no longer accessible online.

4. Delivery conditions

Shipping costs are added to the stated product prices. Details regarding shipping costs can be found in the individual offers.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

Deliveries to non-EU countries are subject to additional customs duties, taxes and fees.
to.
Further information can be found, for example, at
 http://ec.europa.eu/taxation_customs/index_de.html

5. Payment

The following payment methods are generally available in our shop:

prepayment
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

credit card
By submitting your order, you are simultaneously transmitting your credit card details to us.
After verifying your identity as the legitimate cardholder, we will immediately request your credit card company to initiate the payment transaction. The payment transaction will be processed automatically by the credit card company, and your card will be charged.

PayPal, PayPal Express
During the order process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered with PayPal or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After you place your order in our shop, we will request PayPal to initiate the payment transaction.
The payment transaction will be processed automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Immediately
After submitting your order, you will be redirected to the website of the online payment provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN authentication enabled for Sofort, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will then be processed immediately by Sofort, and your account will be debited.

6. Retention of title

The goods remain our property until full payment is received.

7. Transport damage

If goods are delivered with obvious transport damage, please report such damage to the delivery driver immediately and contact us without delay. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

8. Warranty and Guarantees

The statutory warranty rights apply. Information on any additional warranties and their exact terms can be found with the product and on dedicated information pages in the online shop.

9. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/ .
We are prepared to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.
The competent body is the General Consumer Arbitration Board of the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de .