Cancellation policy

Please note the following important consumer information that applies to your purchase at Drachensilber:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us
(Drachensilber, Krumbach 18, 37318, Gerbershausen, shop@drachensilber.de,
Tel:+49 (0)36081 68701, Fax: +49 (0)36081 68705)

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but this is not obligatory. You can also electronically fill in and submit the withdrawal form or another clear statement here ( please click link ) on our website. If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g. by email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. If the goods are delivered to the customer damaged (or of a different type/size) due to our fault, Drachensilber will cover the return shipping costs.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for testing their condition, properties and functionality.